FAQ's

We post Australia wide using Sendle and Australia Post. Local delivery is available to Townsville locals. Allow up to 3 days for processing, packaging, and handling. Your order can be expected to arrive within 3-14 days of being placed.

You will be provided with email and text updates of when your order is received, posted and delivered. If you have any questions in regards to your order please contact either Leonie or Chris. 

Softwash North Queensland is closing

Softwash North Queensland provides a 100% Money Back Guarantee. If you are not satisfied or there is an issue with the product/s you have purchased, contact Leonie or Chris via email giving details of your situation and they will discuss options regarding exchange or refund.

Accepted payments online include Credit Card (powered by secure checkout Stripe), PayPal, and Afterpay. Instore, accepted payment options include Credit Card (powered by secure checkout Square) and Cash. No cash is kept on premises. Direct Deposit is available for invoices.